Last updated on 10 August, 2026

Privacy Policy

Thornton Little Theatre CIC Privacy Policy

Ticket Purchaser Privacy Policy

Effective Date: 7 August 2026
Review Date: 7 August 2027

1. Introduction

Thornton Little Theatre CIC (“we”, “our” or “us”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you purchase tickets for performances or events at Thornton Little Theatre.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Thornton Little Theatre CIC operates Thornton Little Theatre and is the Data Controller for the personal information collected when you purchase tickets.

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Thornton Little Theatre CIC

Email: info@thorntonlittletheatre.co.uk

Address: Thornton Little Theatre, Fleetwood Road North, Thornton, FY5 3SZ

3. Information We Collect

When purchasing tickets, we may collect the following information:

  • Name
  • Email address
  • Telephone number, if provided
  • Billing address
  • Payment information, processed securely by our payment provider
  • Details of tickets purchased
  • Booking history
  • Accessibility requirements, where voluntarily provided
  • Marketing preferences, where you have chosen to receive updates

We do not store your full payment card details.

4. How We Use Your Information

We may use your personal information to:

  • Process your ticket purchase.
  • Send booking confirmations and e-tickets.
  • Contact you about your booking where necessary.
  • Inform you of important changes affecting a performance or event.
  • Manage refunds or exchanges where applicable.
  • Meet our legal, financial and accounting obligations.
  • Improve our services and customer experience.
  • Send marketing communications where you have provided your consent.

5. Our Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases.

Performance of a Contract

We process your information where necessary to fulfil our contractual obligations to you, including:

  • Providing the tickets you have purchased.
  • Communicating with you about your booking.
  • Providing information relating to the performance or event you are attending.

We may process and retain information where necessary to comply with legal requirements, including:

  • Financial obligations.
  • Tax requirements.
  • Accounting and record-keeping requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business and operational interests, including:

  • Managing performances and events effectively.
  • Investigating fraud, misuse or suspicious activity.
  • Improving our customer service and operations.

Where you have specifically opted in, we may use your information to send:

  • Marketing emails.
  • Newsletters.
  • Information about upcoming productions and events.

You may withdraw your consent for marketing communications at any time.

6. Payment Information

Payments are processed securely through our authorised payment provider.

Thornton Little Theatre CIC does not store your full debit or credit card details.

Information relating to your transaction may be retained where necessary for financial, accounting, fraud prevention and legal purposes.

7. Who We Share Information With

We only share your personal information where necessary for the operation of our services or where required by law.

This may include:

  • Payment processors.
  • Ticketing software providers.
  • Email service providers.
  • Website and technology service providers where necessary.
  • Professional advisers where required.
  • Law enforcement agencies or regulatory authorities where legally required.

We do not sell your personal information to third parties.

8. Marketing

If you choose to receive updates from us, we may contact you regarding:

  • Upcoming productions.
  • Theatre news.
  • Special events.
  • Membership opportunities.
  • Fundraising campaigns.
  • Other relevant Thornton Little Theatre CIC activities.

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link included within our marketing emails; or
  • Contacting us directly.

Withdrawing your marketing consent will not affect essential communications relating to an existing ticket booking.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to retain it by law.

Typical retention periods include:

Ticket Booking Records

Ticket booking and transaction records may be retained for up to 7 years for financial, tax and accounting purposes.

Marketing Records

Marketing information may be retained until you withdraw your consent or unsubscribe from our marketing communications.

We may retain limited information to record that you have unsubscribed so that we can respect your preference in the future.

Customer Enquiries

Records relating to customer enquiries will normally be retained for up to 2 years after the enquiry has been resolved, unless there is a reason for us to retain the information for longer.

10. Security

We take appropriate technical and organisational measures to safeguard your personal information against:

  • Unauthorised access.
  • Loss.
  • Misuse.
  • Alteration.
  • Unauthorised disclosure.

Access to personal information is limited to authorised personnel and service providers who require access to carry out their duties or provide services on our behalf.

11. Your Rights

Under UK GDPR, you may have a number of rights relating to your personal information.

These include the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where appropriate.
  • Request restriction of processing in certain circumstances.
  • Object to certain types of processing.
  • Request transfer of your personal data where applicable.
  • Withdraw consent where processing is based on consent.

These rights are subject to certain legal exemptions and may not apply in every circumstance.

To exercise any of your rights, please contact us using the contact details provided in this Privacy Policy.

12. Complaints

If you are unhappy with how Thornton Little Theatre CIC collects or uses your personal information, please contact us first so that we have the opportunity to investigate and resolve your concerns.

You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

13. Cookies

When you use our website or purchase tickets online, cookies and similar technologies may be used to:

  • Maintain your shopping basket.
  • Enable essential website functionality.
  • Improve website performance.
  • Analyse website usage.
  • Remember your preferences.

Please refer to our separate Cookie Policy for further information about how cookies are used on our website.

14. Children’s Information

Tickets may be purchased for children; however, bookings should normally be made by a parent, guardian or other responsible adult.

We do not knowingly collect personal information directly from children without appropriate authority or a legitimate reason for doing so.

Where information relating to a child is provided as part of a booking, it should only be provided where necessary for the booking, accessibility requirements or the safe delivery of the relevant performance or event.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legislation or regulatory requirements.
  • Changes to our services.
  • Changes to the way we process personal information.
  • Changes to the technology or service providers we use.

The latest version of this Privacy Policy will be made available on our website and, where appropriate, at Thornton Little Theatre.

The effective date displayed at the top of this policy indicates when the latest version came into effect.